Etihad AirwaysETIHADBEYOND BORDERS

Feature 01 · Business Class Chauffeur

Wireframes — structure first

Low-fidelity layouts for the current build: discovering the included chauffeur on the unified trip card, a guided premium set-up with custom pickup time and an in-place vehicle upgrade, and an Uber-like live experience that ends with a rating only after arrival.

Screens 1–5 · Booking set-up

Claim it and set it up

The perk sits on the trip card used across the app, then a guided five-step flow captures where, when, who and which vehicle — with editable fields, a custom-time option, and no payment.

1
2
Included with Business
WIREFRAME 1

Home · My trips

  • 1 “Chauffeur included” row on the trip card — discovery + entry.
  • 2 Online check-in tile is visibly disabled (“Soon”) until it opens — no dead tap.
  • Inclusions list reinforces the fare value.
1
2
Where should we collect you?
Driver notes · optional
WIREFRAME 2

Pickup location · 2/5

  • 1 Route map + saved address; Home / Current / Office chips.
  • 2 Optional driver note; address is editable.
1
2
Recommended for your flight
Or choose another slot
WIREFRAME 3

Pickup time · 3/5

  • 1 Flight-aware recommended time, badged “4h before”.
  • 2 Quick slots plus a 24-hour custom time — no AM/PM mix-up.
  • Tight → amber warning, still continues. Too late for check-in → blocked, with “Choose an earlier time”.
1
2
Your vehicle
WIREFRAME 4

Passengers & vehicle · 4/5

  • 1 Guests & bags steppers; optional special requests + editable, validated contact.
  • 2 More than 3 → capacity notice and the vehicle card updates in place…
  • …to BMW X7 (seats 7, 6 bags) — no mismatch with the notice.
1
Review your chauffeur
WIREFRAME 5

Review · 5/5

  • 1 Where, when, who & which vehicle — every row editable.
  • No payment — it’s included in the fare.
Screens 6–12 · Manage & travel day

Reassurance, then the ride

Confirmation leads to a human driver hand-off and a live map. Arrival is auto-detected, and only then does the app ask for a rating.

WIREFRAME 6

Confirmed

  • 1 Reference + reassurance.
  • Clear path to the live trip on the day.
WIREFRAME 7

Driver assigned · travel day

  • 1 Driver name, photo, vehicle & plate — a human hand-off.
  • Vehicle reflects the booked car (7 Series or X7).
1
WIREFRAME 8

Live tracking

  • 1 Uber-like map with ETA countdown + status (en route → arriving → arrived).
  • “We’re watching your flight” — auto-adjusts if departure shifts.
WIREFRAME 9

You’re on your way

  • 1 Trip in progress after pickup — reassurance, no rating yet.
  • Arrival at the airport is auto-detected — no manual tap.
WIREFRAME 10

You’ve arrived · rate

  • 1 Trip complete → “How was your ride?” appears now, not before.
  • Rating at the right moment improves data quality & trust.
Booking details
WIREFRAME 11

Trip · before travel day

  • 1 Booking details; “driver assigned about 2 hours before pickup”.
  • 2 Reschedule and Cancel, with “Free until 1 hour before pickup”.
  • Live tracking is visibly locked until travel day — never looks broken.
WIREFRAME 12

Cancel confirmation

  • 1 A dialog states the policy and shows the booking being cancelled.
  • 2 “Keep my booking” is the default; Esc keeps it too.
  • Only “Cancel chauffeur” cancels — one tap can no longer lose a booking.